Thank you for your interest in working with ReuseThisBag.com!
If you’d like to move forward with an order after receiving your quote, please submit the following to your customer service rep.
- Company Name & Shipping Address
- Bag Style & Color
- Quantity
- Imprint Color
- Please email over your camera ready logo. Accepted Artwork files; Adobe Illustrator (AI) file, vector format with all text converted to outlines. Please save as .eps or native .ai file. If you’re unsure of what a vector logo is please call us at (877) 334-5323. We’d be more than happy to help.
- When do you need the bags? Standard production time runs anywhere from 5 – 15 business days plus shipping transit time.
We’re grateful for your business and look forward to helping you along the process. Here are some of our most frequently asked questions.
Frequently Asked Questions
Artwork
Q: Do You Keep My Artwork on File?
A: We do, we keep the artwork for as long as possible. If you need to reorder, just give us a call and we will send you a new order form It’s that easy!
Q: Will I See A Proof Of My Product Before It Is Put Into Production?
A: You will see a proof typically within 2-3 business days of placing your order. We work with hundreds of bag vendors and print shops around the country. The proof comes from them, not us. As a result of this, we do not do mock-ups prior to placing an order. The proof comes after you make your order with us.
Q: Can You Start Working On My Product Before I Place My Order?
A: We can definitely advise you as to what we need to do and which direction we are going to go on your project. However, as stated above, the proof comes from the factory or the print shop of the particular item you are buying. As a result, no proofs are given until we have a live, real order “in house.”
Q: Is There a Set-Up Fee for My Artwork?
A: In most cases, the actual vendor charges a setup. This is a cost that they charge to build the screen, the mold, the full-color artwork, or to set up the hot stamp. Whatever method you are printing with typically there is a setup charge.
Q: Are There Any Extra Fees If You Have To Tweak My Artwork?
A: If it is a sample fix, ie: A phone number change, an address change, etc…etc… then no. If it is something more difficult simply send it to your rep and let them know what you would like to change and then he/she will be happy to tell you exactly what that cost will be to make the changes requested.
Q: Are There Any Restrictions On The Size Or Detail Of My Artwork?
A: For every item that we sell there is always a “max imprint” area. Since we are mostly working with vector artwork we will do our best to size your logo accordingly for you the largest we can unless otherwise stated by you. In cases of “full color” or “photographs” in some cases, we may ask you to load and save it to a cloud-based data transfer/storage company. We like the Web site “We Transfer.”
Ordering
Q: What is the Minimum Order?
A: There are minimum order quantities set for all items and can be found in the information section for each particular bag we have shown on our website.
Q: How Much Are the Set-Up Charges?
A: Set up charges are typical in the promotional products industry. All of our set up charges are listed on our quote sheets.
Q: Is It Easy to Reorder with You?
A: All you have to do is call in on our 877-334-5323 number or email your sales rep.
Q: If I Reorder Do I Have to Pay Set Up Charges Again?
A: Some vendors charge setups and reorder set up charges. Ask your sales representative and they will let you know.
Q: Can I See A Proof Of My Order Before Production?
A: After you place an order you will receive a proof. We do not print anything without official approval of your proof by you.
Q: Can You Send Me a Random Sample?
A: Absolutely. We offer up to 2 samples under $5.00 each at no charge, with your shipper#.
Q: Can I Order in Quantities Smaller or Larger Than Shown?
A: Depending on the vendor, most minimums must be met. Some vendors will do an LTM (less than minimum) order, but most do not.
Q: Am I Able to Cancel My Order?
A: Orders canceled during production will be charged for the work completed at the time of cancellation.
Shipping & Delivery
Q: How Fast Will I Get My Order?
A: Most items are delivered somewhere between 5 business days and 15 business days + shipping transit time.
Q: Do You Offer Rush Service On All Products?
A: Some items can be rushed, some cannot. Please ask your sales rep and they can let you know.
Q: Can You Ship Internationally?
A: The only time we ship internationally is if you have a freight forwarder on the USA side of the border. We would ship to them and they would clear the order and bring them to you.
Payments
Q: What Forms of Payment Do You Accept?
A: Visa, Mastercard, American Express. We also accept checks and wire transfers. If paying by check – we must receive the actual check before we can move forward with printing.
Q: Do You Require Pre-Payments?
A: As with all printing, we do not print anything until the item has been paid for.